Security and Our Policies


FAQ

1. Is it safe to give online? Yes. The security of the system is continually managed by eGiving.com’s Stewardship Technology processor. In many ways online giving is safer than writing a check because an electronic gift cannot be lost or stolen.
 
2. Will I be charged a fee if I use online giving? No. You will not pay any fees with your online gift.
 
3. Does it matter if I select electronic check or debit card as my method of payment? Yes. Electronic checks benefit the church more than debit cards. (But we are grateful for and welcome all gifts, whether given by electronic check or debit card.) The church pays only 25 cents for each electronic check transaction, regardless of the amount. For debit card transactions, the card processing company charges the church a percentage of each gift.
 
4. Can I use a credit card? Yes, however remember that higher credit card fees cost to the church more than an electronic check. 
 
5. From what types of bank accounts can you give? You can give from any checking or savings account.
 
6. Can I make one-at-a-time contributions? And can I control when they come out of my account? Yes. And you can designate your gifts to come out of your account immediately or schedule them to come out on the date(s) you specify.
 
7. Can I set up automatic recurring gifts? How do I do it, and how frequent can they be? Yes. Simply create a personal donor account, log in using your username and password, and schedule your gift by clicking "Add Gift" under the "Gifts" tab. You will be given the option to designate your recurring gifts to be made weekly, biweekly, monthly, or on the 1st & 15th of each month.
 
8. Once I have set up my donor account, can I change my personal information, or the amount or frequency of my gifts? Yes. You can change or cancel your gift at any time before the date the contribution is scheduled to be paid. You can also change the bank you use or any other information in your personal profile. Simply log in to your personal account using your username and password and make the necessary changes.
 
9. Can I review individual donations and my giving history online? Yes. Once you have set up your account, simply log in to view a complete history of your online contributions.
 
10. Will I receive regular contribution statements from the church? Yes. The church will continue to send year-end contribution statements to your address on file for tax purposes.
 
11. When will contributions be taken out of my account? Debit card transactions are initiated immediately and will appear on your account within 4 business days. Electronic check transactions will come out of your bank account within 4 business days. If the date of your gift falls on a weekend or holiday, the transaction will be initiated the next business day.
 
13. How will I know if I set up my gift correctly? Immediately after submitting your contribution, you will receive an e-mail verifying your gift.
 
14. Can I use any web browser? Yes. Any browser will work.
 
15. What should I do if I receive an email stating that my contribution did not go through? When transactions don’t go through, it is usually because of a typo. Double check your routing and account numbers and try again.

 

You can contact us at finance@restoringplace.org if you have any additional questions.  

Please help us keep your information safe by protecting your login information. Access to sensitive personal and financial information can be gained by letting someone else use your account or by leaving the information for someone else to see. We will never call you to ask for your login information.

 


Our Policies

Your information is held securely by eGiving.com’s Stewardship Technology system. This information will remain private and will never be given away to third parties, other than to process your scheduled contributions.

You can schedule new contributions at any time and can modify or cancel those contributions at any time prior to the date they are scheduled if you set up an account.  Once the contribution has been processed, however, it cannot be cancelled. If you have any problems or questions related to this, please contact us at finance@restoringplace.org.

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